The insured.io All-Stars

Team Poll: The insured.io All-StarsOver the past few years, we've debated everything from horror icons and holiday classics to feel-good favorites and blockbuster adventures. Each bracket crowned a champion, but one question remained:Which movie deserves to be our ultimate All-Star?This month's tournament brought together the best of the best—32 fan favorites spanning decades and genres—for one final showdown.ResultsThe opening round immediately proved there would be no easy path to the title. A few movies cruised into the next round, but others survived by the slimmest of margins. It barely escaped Big, Knocked Up edged out The Santa Clause, and Rudolph the Red-Nosed Reindeer squeaked past Scooby-Doo and the Ghoul School by a single vote.As the field narrowed, the competition only got tougher. Home Alone survived a nail-biter against The Shining, while Ghostbusters, The Princess Bride, Guardians of the Galaxy, and The Empire Strikes Back all fought their way into the Elite Eight. Meanwhile, Independence Day and Jurassic Park each dominated their second-round matchups, proving they were serious contenders.By the Final Four, every remaining movie had earned its spot. The Dark Knight convincingly defeated Independence Day to punch its ticket to the championship, while Jurassic Park and Guardians of the Galaxy delivered the closest matchup of the entire tournament, with Jurassic Park advancing by a single vote.That left two cinematic giants standing: The Dark Knight and Jurassic Park.After years of movie brackets, countless close calls, and more than a few impossible choices, one film claimed the title of insured.io's Movie All-Star Champion.🏆 Winner: The Dark KnightWhether it was nostalgia, quotability, unforgettable performances, or sheer rewatchability that drove the votes, one thing became clear throughout the tournament: our team's movie taste is all over the map—and that's exactly what made this championship so much fun. Until the next time we decide to crack open a fresh movie-related team poll, we'll let Gotham enjoy the trophy.

Email Failure Rate Logs Improved by Additional Tracking

We’ve added extra deliverability tracking for our messaging logs to improve the email bounce and drop count. This was inspired by an issue we discovered on icloud.com and apple.com domains being blocked by our messaging service's security provider. Messages now auto-mark FAILED on bounce or drop. We also set up internal email alerts for additional tracking on Bounced and Blocked events, with plans to refine by delivery code in a future sprint (e.g., alert on domain blocks, ignore “account does not exist”, etc.) The Messaging Session Report in our Insights platform will now have a more accurate count for failed emails.

Messaging

IVR only clients now have the ability to send ID Cards from the IVR and insured.text

Enabled texting ID card links from IVR and insured.text without requiring an Insured Portal. Recipients are directed to a lightweight page with a generic insured.io domain that displays only available ID cards, with view and download options. If you'd like to implement this for your IVR, contact us to see if you match minimum requirements!

IVR

The insured.io World Cup

Team Poll: The insured.io World CupWe’re HUGE sports fans over here at insured.io. So what better way to celebrate the unifying World Cup this month than to hold our own? Fittingly, our tournament this sprint was to decide once and for all what the ultimate CUP is!….. Yes, the ones in your cabinet… The ones that are there for you in times of loud celebration and quiet contemplation. That keep you warm in the middle of the night and brighten your mornings. The cups that survive multiple moves, countless dishwasher cycles, and years of loyal service despite the chips on their rims and deserving retirement long ago. This month, sixteen contenders entered the bracket, ranging from nostalgic childhood staples to everyday workhorses, with only one ultimately earning the title of Ultimate Cup Champion.ResultsThe tournament wasted no time delivering decisive victories. The Red Round Table Pizza Soda Cup proved to be an early fan favorite, steamrolling both the School Cafeteria Milk Carton and the Big Gulp / Giant Gas Station Fountain Cup with unanimous 100% victories. Meanwhile, the 20-Year-Old Everyday Souvenir Chipped Ceramic Coffee Mug quietly built momentum, defeating the Cone Water Cup before knocking out the dependable Diner Mug to earn a spot in the semifinals.On the opposite side of the bracket, the Favorite Metal Water Bottle emerged as the tournament's dark horse. After dispatching the Pint Glass and Mason Jar by comfortable margins, it dominated the Stemless Wine Glass in the semifinals with an overwhelming 90.9% of the vote.The most competitive matchup of the tournament came in the Final Four, where the sentimental favorite—the chipped ceramic coffee mug—barely survived the seemingly unstoppable Red Round Table Pizza Soda Cup, edging it out by a single vote (54.5% to 45.5%). The Round Table cup's run may have ended there, but not before proving that childhood birthday parties and unlimited soda refills still hold a special place in our hearts.The championship ultimately became a battle between two philosophies: the well-worn mug that tells a story versus the bottle that's always by your side. In the end, practicality prevailed.🏆 Ultimate Cup Champion: Favorite Metal Water BottleIt turns out the cup our team can't live without isn't the oldest, the fanciest, or the most nostalgic—it's the one that keeps us hydrated through meetings, errands, workouts, and everything in between. While the chipped ceramic mug reminded us that memories matter, the Favorite Metal Water Bottle proved that the best cup is the one that never leaves your side. At the very least, the thank you we could all give our Favorite Metal Water Bottle is an extra cycle through the dishwasher.

Updated the ability to add phone number to an Insured Portal account

Previously, on the Manage Portal Users page of Insights, users could search for a portal account, click “Manage” under the phone number column, and edit any pre-existing phone numbers that existed on the portal user. Users were not, however, able to add a phone number if none existed previously. Included in this release, we’ve added the ability for users to add phone numbers to portal accounts if none existed previously. This is mostly helpful when adding an additional contact option for MFA sign-on.

Insights PRO

Policy Information Added to Linked Policy Page

On the linked policies page of the Insured Portal, we’ve added Effective Date, Status, and Line of Business to each linked policy number fetched on policy lookup. This makes this page faster, clearer, and more helpful for insureds.

Consumer Portal

Insured Portal Registration Link Expiration

This release implements an expiration process for Insured Portal registration links received in the registration email to activate their new account. Links will now expire after three days (72 hours) if the user has not clicked the link to complete the registration of their account. Upon deployment, all non-verified Insured Portal accounts will be set to Expired. CSRs can resend the registration email from Insights, which sends a new link and restarts the expiration timer. This is part of our ongoing effort to tighten our security and compliance processes.

Consumer Portal

Insured Portal Account Expiration

We have implemented an expiration process for Insured Portal accounts. Accounts that have not been accessed in the last 2 years (730 days) will receive an email notification advising them to log in within the next 30 days to keep their account active. If no login is detected, the account will expire, and the user will need to create a new account the next time they wish to log in. This will be an ongoing process that runs daily to keep all Insured Portal accounts current and to expire any that have not logged in for 790 days. This is part of our ongoing effort to tighten our security and compliance processes.

Consumer Portal

Bug Fixes / Client Fixes

No need for FOMO, we did a release that included bug fixes and client items but nothing exciting enough to make the release notes.